Returns & Exchange

 

Return new collection item(s)? 
Return forms click here

The return shipping cost are € 4,95 (NL) € 8,95 (BE)
Don’t want to use our return form? Then you can also sent the package to the address on the order form (the return costs PostNL / DHL / DPD / UPS are for the buyer, using our return form might be cheaper). Please keep the track&trace code carefully, Ammehoela is not responsible for lost packages. 

Return info:
“You wear it, you buy it” and we offer you 30 days to reflect on wether you want to keep your purchase. You can try on clothes. We don’t accept returned items that have been worn or used, items that have become damaged because of improper use, or items returned after the 30 days. 

Please ensure that the item(s) is in new condition (unworn and undamaged). All returned items must include original packaging, including all tags. Understandably, we cannot accept returns on items purchased from one of our resellers. 

Refund:
We will make sure to transfer the purchasing amount back to your account as soon as possible. Once we received the item(s) back in our warehouse, the refunded amount will be on your bank account within 3 to 7 business days. You’ll receive a confirmation email from our customer service team when all is said and done.

New size?
Unfortunately it is not possible to exchange items, because we work with a limited stock we can’t guarantee sizes. If you wish to receive another item or size, you have to place another order. 

Giftcard / code / voucher:
If you paid for your order using a Ammehoela code / gift card? Then we will return the refund on a new gift card. Sorry, but we can’t exchange gift cards / codes for cash.

Defect / incorrect item
If you have received a damaged, defect or incorrect item, please follow the steps below and contact us. We’re happy to sort it out for you!

Send an e-mail to [email protected] with the following:
1. A copy of your receipt or order number;
2. A clear picture of the damage;
3. A short description of the damage (and how it occurred if applicable).

Did something break within normal circumstances? Oh no! We hate it when that happens, please follow the steps above and we will examine and try to resolve the issue. We believe in repairing items instead of exchanging, where possible. If your item is beyond repair, we’ll get in touch.


Sale items:
Please note items from our sale can not be exchanged for other sizes or other items. Sale items can be sent back, but you will get a voucher for our website. 

Return address for our sale items: 
Ammehoela
Kerkstraat 47
4191AA Geldermalsen

Don't forget to mention the information below: 
- Name
- Order number
- Reason for returning the items 

Sale orders can be returned within 30 days. The costs for the return package are for your own account. 

Ammehoela can accept orders with the following conditions: 
- the article can not be washed 
- all labels should be on the garment 
- use the original plastic bag, with the correct item name 
- add the invoice to the return order, is this not possible? Then please add an note with the info, name / order number / address. 

The costs and the risk return package are for your own responsibility. So please keep the track & trace code until the package is delivered.